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Zendesk Connector for Magento 2

Two-way integration of Magento 2 store and Zendesk Support.

Widget in Zendesk sidebar

  • Assign an order to a ticket
  • Check order details (status, date, products, SKU, qty, totals, etc.)
  • Check customer group and lifetime sales
  • View recent customer orders

Zendesk integration into Magento 2

  • Customers can create and reply to tickets in Magento 2 storefront
  • Admins can create tickets from Magento 2 backend
  • Admins can check tickets on Customer backend page
  • Admins can check tickets on Order backend page

Zendesk Connector for Magento 2

10 screenshots: click to zoom
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2
  • Zendesk Connector for Magento 2

* Required Fields

  • 30 day money back guarantee
  • Lifetime free updates
  • Lifetime free bugfixes
  • Quick and professional support

Zendesk Magento 2 Connector

Zendesk Magento 2 Connector extension provides a seamless connection of your Magento store with your Zendesk account. The extension allows displaying essential information (customer groups, recent orders, purchased items, addresses, etc.) in a sidebar of the Zendesk ticket interface.

As for Magento 2 side, a customer can create tickets and reply to them from his account. Store admin can view list of tickets on backend customer and order pages, as well as create new ones.

Magento 2 widget in Zendesk Support

Your help desk agents need a lot of additional info to provide a qualified support to your clients: whether a client has an account on your store, customer orders and purchased items, customer group and lifetime sales of the client, etc.With such information in mind, support agents have the opportunity to rank tickets according to priority, e.g. tickets from loyal customers can be answered first. As a result, agents can decrease average reply time (probably, the most important metric of agents’ KPI), and avoid any possible misunderstanding with ticket reporters.

Zendesk Magento 2 Connector automatically retrieves the following information from Magento 2:

  • Order items: product name, SKU, product options, item price, qty and row total; number of purchased items, invoices, shipments, credit memos (refunds) per item.
  • Recent customer orders (date, status and grand total, order items)
  • Assigned order information: order totals, date, billing and shipping addresses, payment and shipping methods, and shipping tracking information.
  • Customer lifetime sales
  • Customer group and country
  • Registration information (is\not registered, a registration date)

Zendesk Integration into Magento 2

Your customers will love the opportunity to create new tickets from a customer account. Surely, customers can use text formatting and attach file(s). All previous tickets and the ticket threads can be found on My Tickets page.

Store admins will love the opportunity to create tickets on support agent behalf from Magento 2 Admin Panel. What is more, list of customer tickets is avialable on backend customer page.
Orders can be assigned to tickets. If some order is assigned to a ticket, then the list of all tickets assigned to this order will be displayed on backend order page.

Zendesk Magento 2 integration - Interface

Free consultation


One-time payment - no hidden or monthly fees.

License cost of Zendesk Magento 2 Connector extension depends on your Zendesk plan*:
  •   $99 - Team Zendesk plan
  • $299 - Professional Zendesk plan
  • $499 - Enterprise Zendesk plan
  • $999 - Elite Zendesk plan

You can check your Zendesk plan at Zendesk -> Settings -> Subscription.
Essential Zendesk Plan does not support Apps.
Have an outdated Zendesk plan? Please contact us for a quote.

*Important: Zendesk Magento 2 connector is designed to be used with an existing Zendesk account. If you don’t have a Zendesk account, then sign up to Zendesk first. Zendesk is a paid software with a free trial (Zendesk pricing). We are not official representatives of Zendesk company and hereby we do not provide any support on Zendesk itself as it does not relate to the products developed by PotatoCommerce. We provide support only on our Zendesk Magento 2 Connector and the functionality related to our product. Zendesk Magento 2 connector extension has no use for people who are not using Zendesk.


Do you provide installation service?

Comprehensive installation guide is available here.
You can contact us to receive an assistance after the order is placed. On top of that, the installation service is free of charge.

What is the support policy?

When purchasing the license you can get free assistance in installation, free lifetime support and extension updates.

What is the refund policy?

We provide 30 day money back guarantee. Within this period you can receive your money back if Zendesk Magento 2 Connector does not meet your needs.

I would like to have an additional functionality. What should I do?

We are open to hear our customers’ feedback and requests to consider them all when implementing our new products and new versions of the current extensions. So we will be glad if you contact us regarding your inquiries.

Why choose PotatoCommerce headline
Why choose Potatocommerce left
Why choose Potatocommerce right
3 Reviews

Average rating

Great integration

Posted by Olivia on Dec 31, 2017
Simple above our expectations!

Good Job

Posted by Dragos on Aug 30, 2017
Great extension, thanks for connecting Zendesk with Magento 2. Some options to control the details shown in zendesk would be great.

Must have plugin for a fair price

Posted by Richard P. on Jun 5, 2017
I was really impressed by Potato team, very professional and fast support. The code is clean, it complies to Magento 2 development guidelines. High price? Oh come on guys! we pay 400 per month (we have enterprise plan at zendesk), so the price is about our month expenses on zendesk, which is OK for such a great and must have tool.

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Magento CE2.1.x, 2.2.x
Magento EE2.1.x, 2.2.x
Compatible BrowsersChrome, Safari, Firefox, Opera, IE8+


IMPORTANT! Since 1.1.0 version of the product, installation steps have been changed - we have added 'composer require zendesk/zendesk_api_client_php' command to the installation guide. Please remember to run this command during installation or upgrade of the Magento 2 extension.

3 simple steps to integrate Magento 2 with Zendesk

1. Installation of Magento 2 extension

  1. Backup your store files before installation (recommended)
  2. Download the zip-file from your account and extract the downloaded archive. This zip-archive contains two zip-files:
  3. Extract potatocommerce-zendesk-magento-2-EXTENSION.zip archive
  4. Copy content of potatocommerce-zendesk-magento-2-EXTENSION folder to your store root directory
  5. In SSH console of your server navigate to your store root folder:
    cd path_to_the_store_root_folder
    And run these commands:
    composer require zendesk/zendesk_api_client_php
    php /bin/magento setup:upgrade
  6. If you use Magento 2.1.х or above, then it is required to restart Magento compile command by using:
    php /bin/magento setup:static-content:deploy
  7. Go to Stories > Configuration > Potatocommerce > Zendesk and click on Create Token button

2. Installation of the Widget

There are two ways to install the widget - manually or via Zendesk Apps Marketplace. Please keep in mind that manual installation of the widget is NOT available on Team Zendesk plan.

Manual installation (for Professional, Enterprise and Elite Zendesk plans)

  1. Open Zendesk -> Configuration -> Apps -> Manage and click on “Upload private app” button
    zendesk magento 2 app configuration
  2. Upload potatocommerce-zendesk-magento-2-WIDGET.zip file
    zendesk magento 2 app configuration
  3. Configure the widget (see the guide below)
    zendesk magento 2 app configuration
Installation of the widget via Zendesk Apps Marketplace (for Team, Professional, Enterprise and Elite Zendesk plans)

  1. Go to Zendesk Apps Marketplace > Magento 2 Connector
  2. Click on the "Install" button
    zendesk magento 2 app configuration
  3. Select Zendesk account and click on the "Install" button
    zendesk magento 2 app configuration
  4. Configure the widget (see the guide below)
    zendesk magento 2 app configuration

3. Configuration of the Widget

  • Magento Store Url - Enter your domain without http(s):// and trailing slash. Example: store.com (not https://store.com or store.com/)
  • Store Code - Add here default store code (if 'Add Store Code to URLs' = 'Yes' on your store), or URL subcategory if any (e.g. store.com/subcategory/).
  • Use SSL - Enable this option if your website is using HTTPS
  • Secure Token - Enter the token here. The token can be found in the Magento 2 Admin -> Stores -> Configuration -> POTATOCOMMERCE -> Zendesk -> API Token. Token is used for authorization and secure connection.
  • Enable role restrictions? - Here you can select Zendesk user roles who can view the widget in Zendesk Support
  • Save the widget settings.

Need an installation assistance? Сontact us and we will be glad to assist with the installation free of charge.


How the data is secured?

The connector uses SSL (Secure Sockets Layer) technology to guarantee secure connection between Magento 2 and Zendesk. We strongly recommend you to enable SSL on live Magento 2 stores.

How to assign an order to a ticket?

Add the order number (for example, “10001234”) to the Order ID field of the ticket and save it.

We have changed our Zendesk Plan. Should we update the extension license on PotatoCommerce store?

Yes, it is required to purchase the extension license each time the Zendesk plan is updated. Your Zendesk plan must correspond to the license of Zendesk Magento 2 Connector purchased on Potatocommerce store. Potatocommerce reserves the right to reject all support requests and close customer orders in case of any violation of License Agreement.


1.1.0 (17 Oct 2017)
+ create ticket from customer storefront account
+ view and reply to tickets from customer storefront account
+ create ticket from backend order view
+ create ticket from backend customer edit
+ view list of tickets on order and customer backend pages

+ widget redesign
+ payment & shipping method and shipping tracking info added
+ display product options (bundle, configurable, custom options, etc.)

1.0.1 (09 Aug 2017)
* widget: fixed a bug with store code support

1.0.0 (15 May 2017)
Initial release.
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