Sales and Refund Policy
- You are free to choose the most appropriate way to pay for your extension. You can pay for your extension with major credit cards, or you can use PayPal account for payment process.
- All payments are under protection of refund policy. More information about refund policy you can read below.
Refund policy depends on type of product/service you purchased.
Refund policy: Extensions for Magento and Magento 2
We offer 30-day money back guarantee for all our extensions. You can get a full refund if you are not satisfied with any of our extensions during 30 days after the purchase, unless copyright is infringed. To get the refund please contact us. All refund requests submitted after 30 days are not accepted.
Refund policy: Magento Performance Optimization service
If Magento Performance Optimization Service does not meet your needs, only partial refund can be issued. Our service includes not only the licenses of the extensions, but also the extra work of our technical specialist which cannot be refunded. If you have ordered the service for Magento CE, 200USD will be refunded; for Magento EE it will be 400USD.
Refund policy: Other services
Fees for installation, conflicts resolution and any other services are not refundable.
Refund amount depends only on order total, it does not depend on current price.
We reserve the right to decline refund request if we notice any custom modifications that have been introduced to our product's core files.
We reserve the right to decline refund request if you purchased/downloaded CE version of extension and installed it on Magento Enterprise.