Abandoned Cart Email

Reach your customers and tempt them back to your Magento shop.

Abandoned Cart Reminder Magento extension sends out follow-up emails to customers who left products in their shopping cart.

Do you know that the total number of worldwide email accounts is expected to increase from nearly 3.9 billion accounts to over 4.9 billion by the end of 2017? Emails are still the most effective communication channel. It is important to have such an email marketing tool that can recover abandoned carts - This can generate about 30% increase in revenue!

Abandoned Cart Emails - best practices

One of the smartest strategies is to set up 3 consecutive emails. You can set up email chain with different mood and content. The first email can be purely informative- offering help with a choice or payment. The second recovery email can be of a different nature, for instance, we can offer some coupon to motivate a user to return to the store and place an order. Even if it does not work, you can send the 3rd follow up email where you generate a sense of urgency - last opportunity with a coupon code with a significant discount, which will expire very soon.

As for timing, many studies have shown that the first email should be sent within 10-30 minutes of the cart being abandoned. The second abandoned cart email can be sent in 2 hours. The third email can be sent next day - in 23 or 24 hours.

Extension features

Installation Guide

1. We recommend you to backup your store before installation
2. Go to magento admin and disable compilation (Systems > Tools > Compilation > 'Disable' button) and flush store cache (System > Cache Management > 'Flush Magento Cache' button)
3. Download the extension package from your account and extract the downloaded archive.
4. Copy the content of extracted folder to your store's root directory 
5. Flush store cache again
6. Log out from the backend and log in again.
7. If you want to enable compilation, then you should run compilation process (Systems > Tools > Compilation > 'Run Compilation Process' button).
8. Go to extension configuration (System > Configuration > PotatoCommerce Extension > Abandoned Cart Reminders), enable and configure the extension
9. Flush store cache again  

FAQ

After installing the extension my store gives an error or a blank page.
Go to Magento Backend, Flush Store Cache (System > Cache Management> 'Flush Magento Cache' button), Logout and Login again. 

How do I modify the email template?
To create a new template you can go to System > Transaction Emails, select one of the templates of our extension, click on "Load Template" button, modify the template and save it. Then go to the extension settings and select the created template.

Which variables can I use?
Here is the list of available variables:

Is there cancellation events? 
There is no need in cancellation events. Example: Customer abandoned his cart. Then the extension sends him 1st email. If this customer recovers his cart, then he will not receive 2nd abandoned cart notification. There is no need to setup this additionality because it works automatically.

Is this extension compatible with SUPEE-6788 security patch?
Yes, it is.

If FAQ did not help you, please, contact us with detailed information about your issue.